Application Support and Maintenance – Overview
Software Application Support and Maintenance in software engineering is the process of modification and support of a software product i.e. Web Application or Mobile Application after delivery to manage change requests, improve the performance or other properties and minimizing software downtime.
Software Application Support and Maintenance comprise new features and enhancements implementation, bug fixing, database administration, QA and testing, content update, code refactoring, system re-engineering and performance optimization. It also includes software enhancements in terms of new location support, multilingual and new languages support, expanding into newer countries, date format etc. changes and integration of user feedback.
Why Application Maintenance and Support is required?
All Software Applications (Web Applications or Mobile Applications) eventually need support and maintenance. The application may be bug-free, built with the ideal design and architecture; however, progresses in Information Technology and adapting business demands will make it legacy at some point in time.
A common perception of support and maintenance is that it simply involves fixing shortcomings. However, one study suggested that over 80% of software support and maintenance effort is applied for non-corrective actions.
Imaging getting an anti-virus software today and not updating it for a year. This means that during that year all new viruses attacks discovered/created cannot be prevented by your anti-virus program till it is upgraded. This upgrade is an example of a software maintenance activity which is very much required.
If the software is not maintained or is NOT under any active AMS contract, you face the following consequences:
For web applications
For mobile applications
Services Under Software Application Support
Software Application Support and Maintenance is a comprehensive program that includes software updates, technical support, and many other advantages as shown in this diagram below:
SANI IT-CONSULTANT can help maintain your software
All software applications eventually need maintenance. The software may be bug-free and it may have been built with the ideal design, however, advancements in IT and adapting business needs will make it legacy at some point.
SANI IT-CONSULTANT offers software and server monitoring and maintenance and support services. There is a wide range of offerings and these typically start after the beta or alpha version of your web application or mobile application is out on the market.
We are currently maintaining 30+ live web apps and 10+ live mobile apps which are being widely used in the various app stores.
SANI IT-CONSULTANT can help maintain your software as follows:
Application Upgrades – Functionality Upgrades & Software Version Upgrades
Code Refactoring and Optimization
End user support
Analytics and Reporting
Server and hardware Support and maintenance
SANI IT-CONSULTANT Service Modules
Adaptive Maintenance and Support
We help you make the essential modifications and revisions to your software application for the ever-changing demands of your business. We provide services for Data format change, Localization, Support Utility Modification, Hardware configuration changes and Operating system integration. The underlying 3rd party libraries, API’s, 3rd party servers being used in the app are also upgraded and patched.
Corrective Maintenance and Support
We help you fix errors in your software system, be it logical errors, coding errors, or design errors. Moreover, we look into any bug that may arise in your software algorithms, analyze app crash reports, analyze logs for inconsistency.
Perfective Maintenance and Support
Constant care and special attention are required to make the most of the software technology for your business. We look into your software application for rectifications, modifications, editing, additions, deletions, and enhancements.
Preventive and Proactive – that is how we define the efficiency of our support and maintenance services. Based on past incidents and customer feedback, we prepare your software for future demands and ensure server and hardware resources are adequately provisioned to handle peak time or holiday traffic.
How SANI IT-CONSULTANT will benefit with its Expertise
At SANI IT-CONSULTANT, we provide dedicated software support and maintenance services that will enable you to concentrate solely on your core business functions. We are a dedicated team of expert software professionals who carry experience spanning over a decade in the industry. We provide you real-time support services with long-term continual maintenance for all your software requirements.
Customers can benefit from our services in the following ways:
Our software support and maintenance services ensure effective project management and minimal software downtime. You can pick out from our palette of support and maintenance services what best suits your requirements in terms of pricing, levels of support and project delivery options, and be guaranteed of an efficient and hassle-free engagement.
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